MySunrise — Terms & Conditions
End User Licence Agreement
Please read carefully before downloading the MySunrise Application (the “App”) to your device or accessing the MySunrise Web version (the “Web”).
The end-user licence agreement (“EULA”) is a legal agreement between the (end-user or you) and Technical Health Limited to allow you to use the MySunrise mobile application software, the MySunrise Web version, the data supplied within the software and the associated content and media and online or electronic documents (including when such media and documents are distributed via a third party application or website) (the “Documents”).
We license use of the App, Web and Documents to you on the basis of this EULA and subject to any rules or applied by any app store provider or operator from whose site, located at either
- itunes.apple.com (App store), or
- google play store (App store)
from which the end user downloaded the App (App store Rules). We do not sell the App, Web or Documents to you. We remain the owners of the App and Web and the content is either ours or licensed to us for use in the App.
Operating System and Technical Requirements:
The App requires a compatible Android or iOS handheld device, with sufficient memory and a supported and current operating system version. Internet access is required to download, install, and update the App. Access to the MySunrise Web requires a compatible device and a current version of a widely used web browser (such as Chrome, Safari, Edge or Firefox) with standard features enabled (including JavaScript and cookies). Minimum technical requirements may change from time to time. For the most up-to-date information on supported devices, operating systems, and browsers, please refer to the MySunrise support page.
www.mysunrise.co.uk/support
We do not guarantee that the services will function on all devices or configurations, and you are responsible for ensuring that your device meets the applicable requirements.
Important notice:
By downloading the App and clicking on the “Continue” button below you agree to the terms of the licence which will bind you. By logging into the Web version, you agree to the terms of the licence which will bind you.
If you do not agree to the terms of this licence, we will not licence the App, Web and Documents to you and you must stop the downloading process by closing and un-installing the App or closing the Web version. In this case you will be unable to use the App and must delete it from your device.
As a consumer, you have the right to withdraw from your transaction without charge and without any reason before downloading the App, Web and Documents. However, you will lose the right to cancel the transaction once you begin to download or stream the App, Web or Documents. You are able to uninstall the MySunrise App at any stage by deleting the app and all content from your device. This does not affect your consumer rights in relation to any defects in the App, the Web or the Documents.
Agreed Terms
1. Acknowledgements
1.1 The terms of the EULA apply to the App, Web, Documents or any of the services accessible through the App (each a “Service”), including any updates or supplements to the App, Web, Documents or any Service, unless they come with separate terms, in which case these terms apply. If any open-source software is included in the App or any Service, the terms of an open-source licence may override some of the terms of the EULA.
1.2 We may change these terms at any time by sending you a message with details of the change or notifying you of a change when you next start the App or load the Web version. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of the Services.
1.3 From time to time updates to the App may be issued automatically or through the App store. Depending on the update, you may not be able to see or use the Services until you have downloaded or streamed the latest version of the App and accepted any new terms.
1.4 You will be assumed to have obtained permission from the owners of the mobile telephone or handheld device that are controlled, but not owned, by you and described in condition 2.2(a) and to download or stream a copy of the App onto the devices. You and they may be charged by your and their service providers for internet access on the devices. You accept responsibility in accordance with the terms of this EULA for the use of the App or any Service on or in relation to the device, whether or not it is owned by you.
1.5 By using the App, the Web or any Service, you acknowledge and agree that internet transmissions are never completely private or secure. You understand that any message or information you send using the App, the Web or any Service may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.
1.6 We (Technical Health Limited) are collecting and using technical information about the devices and related software, hardware and peripherals for services that are internet-based or wireless to improve our service.
1.7 Certain services may make use of location data sent from the devices. You can turn off this functionality at any time by turning off the location services settings for the App on the device or in the relevant browser.
1.8 The App, the Web or any Service may contain links to other independent third-party websites (third party sites). Third-party sites are not under our control, and we are not responsible for and do not endorse their content or their privacy policies (if any). You will need to make your own independent judgement regarding your interaction with any third-party sites, including the purchase and use of any products or services accessible through them.
2. Grant and Scope of Licence
2.1 In consideration of you agreeing to abide by the terms of this EULA, we grant you a non-transferable, non-exclusive licence to use the App on your device, subject to these terms, and the App store Rules, incorporated into this EULA by reference. We reserve all other rights.
2.2 You may:
(a) download or stream a copy of the App or the Web and to view, use and display the App or the Web on the device for your personal purposes only; and
(b) use the Documents for your personal purposes only.
3. Licence Restrictions
Except as expressly set out in this EULA or as permitted by any local law, you agree:
(a) not to copy the App, the Web, Documents (or the content or designs of such) except where such copying is incidental to normal use of the App or the Web, or where it is necessary for the purpose of back-up or operational security;
(b) not to rent, lease, sub-license, loan, translate, merge, adapt, vary or modify the App, the Web or Documents;
(c) not to make alteration to, or modifications of, the whole or any part of the App or the Web, or permit the App or the Web or any part of either to be combined with, or become incorporated in, any other programs;
(d) not to disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the App or the Web or attempt to do any such thing except to the extent that such actions cannot be prohibited because they are essential for the purpose of achieving inter-operability of the App with another software program; and
(e) not to provide or otherwise make available the App or the Web in whole or in part (including object and source code), in any form to any person without prior written consent from us.
4. Acceptable Use Restrictions
You must:
(a) not use the App, the Web, the Documents or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with this EULA, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, including viruses, or harmful data, into the App, the Web, the Documents any Service or any operating system;
(b) not infringe our intellectual property rights or those of any third party in relation to your use of the App, the Web, the Documents or any Service including the submission of any material (to the extent that such use is not licensed by this EULA);
(c) not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App, the Web, the Documents or any Service;
(d) not use the App, the Web, the Documents or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
(e) not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.
5. Intellectual Property Rights
5.1 You acknowledge that all intellectual property rights in the App, the Web, the Documents and the technology anywhere in the world belong to us or our licensors, that rights in the App, the Web or the Documents are licensed (not sold) to you, and that you have no rights in, or to, the App, the Web, the Documents or the technology other than the right to use each of them in accordance with the terms of this EULA.
6. Limitation of Liability
6.1 You acknowledge that none of the App, the Web or the Documents has been developed to meet your individual requirements, and that it is therefore your responsibility to ensure that the facilities and functions of the App or the Web as described in the Documents meet your requirements.
6.2 The App and the Web have been constructed using good development and technology practices and are robust in purpose to the best knowledge and understanding at time of launch and will be continued to be kept up to date and functioning correctly as much as possible. All information and guidance contained within the App is correct as of June 2026 the date of new version release and we will use its reasonable endeavours to maintain the currency of all such information through periodic new releases and updates of the App or the Web.
6.3 However, use of the App, the Web or the Documents by any persons, including health professionals, is at your own risk, and we make no representations or guarantees as to the adequacy or completeness of any of the information contained in the App, the Web or the Documents.
6.4 The App, the Web and the Documents are intended as a support tool for patients, carers and professionals caring for patients with cancer. It does not take into account the individual circumstances of a patient and may not contain all the information you require. It should therefore not be used as the sole basis for prescribing any drugs or for the care of any patient. Services delivered for the treatment of cancer at your Cancer Centre may also change and are directed by the clinical staff in charge of Oncology treatment. Any concerns or questions about treatment should always be directed toward the treating team and the App, the Web or the Documents should be used as an information guide only. Updates may be released periodically and it is up to you to ensure that you are using the most up to date version available.
6.5 Other than liability for death or personal injury, intent or gross negligence or breach of product liability law or any other binding statutory provision, we shall not be liable for any claims or losses arising from the use or misuse of the App, the Web, the Documents, and any omissions from their contents or otherwise.
6.6 We only supply the App, the Web and Documents for domestic and private use. You agree not to use the App, the Web and Documents for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
6.7 Our maximum aggregate liability under or in connection with this EULA (including your use of any Services) whether in contract, tort (including negligence) or otherwise, shall in all circumstances be limited to €1.
6.8 You acknowledge that we are not able to warrant the accuracy of any versions of the App or Web that are powered by Google Translate. Such translated versions are used at your own risk.
7. Termination
7.1 We may terminate this EULA immediately by written notice to you if you breach this EULA.
7.2 Either party may terminate this EULA by giving the respective other party four (4) weeks prior notice at least in text form. On termination for any reason:
(a) all rights granted to you under this EULA shall cease;
(b) you must immediately cease all activities authorised by this EULA, including your use of any Services;
(c) you must immediately delete or remove the App from all your devices, and immediately destroy all copies of the App, the Web and Documents then in your possession, custody or control and certify to us that you have done so;
8. Communication Between Us
8.1 If you wish to contact us in writing, or if any condition in this EULA requires you to give us notice in writing, you can send this to us by e-mail as set out in www.mysunrise.co.uk at info@mysunrise.co.uk. We will confirm receipt of this by contacting you in writing, normally by e-mail.
8.2 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your request for the App.
9. Other Important Terms
9.1 We may transfer our rights and obligations under this EULA to another organisation, but this will not affect your rights or our obligations under this EULA.
9.2 You may not transfer your rights or obligations under this EULA.
9.3 If we fail to insist that you perform any of your obligations under this EULA, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
9.4 Each of the conditions of this EULA operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect.
9.5 This EULA, its subject matter and its formation, shall be governed by the laws of the country in which you are resident or primarily access the Services, where required by applicable law. In all other cases, it shall be governed by English law. You and we both agree that the courts of the relevant country (or, where English law applies, the courts of England and Wales) shall have jurisdiction to resolve any disputes arising out of or in connection with this EULA.
Version 4.0 · June 2026