Technical Health Limited

What is the purpose of a Privacy Policy?

Our website is there to provide information and to promote our work, apps and web apps (apps). Our apps are provided for the purpose of offering relevant and helpful advice in relation to particular medical condition or circumstances.

In order for us to provide you with our services through the use of our website and apps we may need to collect personal information about you.

We want you to use our website and apps safe in the knowledge that any personal information you give us is held in accordance with the law. We have written this Privacy Policy to tell you:

• What personal information we collect about you when you use the website or the App
• How we use your personal information
• Who we may share your personal information with
• Any transfer of personal information outside of the EEA
• How long we keep your personal information
• What we do to protect your personal information
• What choices you have in relation to your personal information

The website and apps are owned and operated by Technical Health Limited (Company No. 09731974) whose registered office is at 1st Floor, 3/4 Cranmere Court, Lustleigh Close, Matford Business Park, Exeter, EX2 8PW. If you have any comments or queries about this, please contact george.brighton@technicalhealth.co.uk.

We last updated this Privacy Statement on 16th May 2025.

Personal Information we collect about you

What information we collect about you

We may collect the following information about you:

• your name and address
• you contact details
• your gender, age and ethnicity
• the type of cancer you have
• what kind of services or information you are interested in
• how you use the apps and
• your view as to the usefulness of the apps.

We may collect information about you in two different categories:

• **Identifiable information** – this is information that allows us to identify you such as your name and email address, telephone number etc
• **Anonymous information** – we may collect information that does not personally identify you but categories you into a group or sector (e.g. age, marital status, lifestyle, wellness & medical interest) and we can use this information to tailor the apps or the medical services provided by others more accurately.

Personal Information you give us

We may collect personal information about you when you:

• Fill in an enquiry form
• Contact us by email or post
• Use the apps or any services.

Personal Information we collect automatically

When you visit our website or use the apps, we may collect certain information automatically such as:

• Your IP address (the name your computer used to identify itself to you)
• The number of times you visited our website or used the apps
• The pages that you visit in the website or the apps
• The time you spent on those pages

If you want to know more about how we use cookies, you can find more information here – https://www.technicalhealth.co.uk/cookies.html

Personal Information we collect from other sources

We do not collect information from other sources

How we use your Personal Information

To provide our website services, process your request for information or your request or provide the apps, we may use your information in the following ways:

• to provide you with the information or apps you have asked for
• to provide you with the services you have asked for
• to send you marketing materials (if you have agreed to this)
• to contact you about a request you may have made
• to help us develop the website or the apps and make it better for all users

Our legal basis for using your information

The law only allows us to use your personal information in certain limited circumstances. We have listed these below and what information they allow us to process.

1. Where you have consented to us using your personal information

   When you submit information to us on our website or the apps, we will process that information in order to comply with your request for further information.

2. Where we need to perform the agreement we have entered into with you

   When you agree to the terms of any Technical Health app, we also agree to provide you with the information in the app.

3. Where it is necessary for our legitimate interests

   We may provide you with information about our own services similar to those that you have used or enquired about (unless you tell us to stop).

4. Where we need to comply with a legal obligation.

Our Marketing

We may provide you with information about products, services and other news where we feel these may interest you. We may use your information for market research and analysis including profiling so that we can ensure that we tailor our offers to your likes and needs. Depending on what contact information you have given to us, we may contact you by email or post. We will only do this where you have consented to receiving such information from us. You can opt out of such marketing at any time and if you wish to do so, please email us at george.brighton@technicalhealth.co.uk

Sharing your Personal Information

Other third parties

We may share your information with certain other third parties including:

• The Hospital or hospitals we work with. Data shared with hospitals will not be personally identifiable data - it will be anonymous.
• Our business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
• Our website providers and app support engineers who need to see your information in order to keep our website up and running and the apps functioning.
• Analytics and search engine providers who analyse information about your use of our website or the apps and help us to tailor the services we provide.

We work with the following organisations:

• Amazon AWS - Cloud data storage services (www.amazon.com)
• Microsoft 365 -Email and Microsoft Applications (www.microsoft.com)
• Sentry.io - error handling

Legal Requirements and Law Enforcement

We may also disclose your personal information to third parties:

• if we sell our business in which case the personal information that we hold will be part of the transferred assets
• if we are required by law, or in order to enforce or apply our terms of use.

Third Party Privacy Policies

Our website or apps may contain links to websites owned by other organisations. If you follow a link to another website, such websites will have its own privacy policy. We suggest that you check the policies of any other websites before giving them your personal information as we cannot accept responsibility for any other website.

Where we store your Personal Information

Storage of Personal Information

We are committed to ensuring that our suppliers have appropriate technical, administrative and physical procedures in place to ensure that your information is protected against loss or misuse. All personal information you provide to us is stored on our secure servers or on secure servers operated by a third party located in the EEA. All third parties who provide services or software to us are required to sign a contract requiring them to have appropriate technical, administrative and physical procedures in place to ensure that your information is protected against loss or misuse.

Retention of information

We only hold your personal information for as long as necessary for the purposes for which we collected your information. We have a retention policy which lays down timescales for the retention of information. Customer data retention periods can be found below:

Emails

If you chose to send us information via email, we cannot guarantee the security of such information until it is delivered to us.

Your rights

Access to information

You have the right to access information that we hold about you. If you wish to receive a copy of the information that we hold, please contact the Managing Director at george.brighton@technicalhealth.co.uk or write to us at the address above.

Changing or deleting your information

You can ask us at any time to change, amend or delete the information that we hold about you or ask us not to contact you with any further marketing information. You can also ask us to restrict the information that we process about you. You can request that we change, amend, delete your information or restrict our processing by emailing us at george.brighton@technicalhealth.co.uk.

Right to prevent Automated decision making

You have a right to ask us to stop any automated decision making. We do not intentionally carry out such activities, but if you do have any questions or concerns we would be happy to discuss them with you and you can contact us at george.brighton@technicalhealth.co.uk.

Transferring Personal Information

You have the right to request that your personal information is transferred by us to another organisation (this is called "data portability"). Please contact us at george.brighton@technicalhealth.co.uk with the details of what you would like us to do and we will try our best to comply with your request. It may not be technically feasible, but we will work with you to try and find a solution.

Complaints

If you make a request to us under this Privacy Policy and you are unhappy with the response, you can ask for the request to be reviewed under our internal complaints procedure. Our internal complaints procedure allows your request to be reviewed by our legal advisor who will do their best to try and resolve the issue. If you have been through the internal complaints procedure and are still not happy with the result, then you have the right to complain to the Information Commissioner's Office. They can be contacted as follows:

Website:

www.ico.org.uk

Telephone:

03031231113

Address:

Changes to our Privacy Policy

We review our Privacy Policy on a frequent basis to check that it accurately reflects how we deal with your information and may amend it if necessary. You should check this page regularly to see the most up to date information.

How to Contact us

We welcome questions, comments and requests regarding this Privacy Policy which can be sent to george.brighton@technicalhealth.co.uk.